The Dwell Dashboard calculates performance metrics for the trackable assets inside your geofences, helping you identify potential problems before they impact operations. Multiple users on the same account can review different geofences or different lookback periods at the same time, so your team can investigate issues in parallel. This article walks through each part of the dashboard, what the metrics mean, how to set SLAs, and how the color coding works.
📅 Look-Back Period
The dashboard calculates metrics based on the last 30, 60, or 90 days of tracker activity.
Choose the lookback window that best matches how you measure performance — shorter windows surface recent issues, longer windows smooth out short-term variability.
⚙️ Setting SLAs
You can set custom SLA parameters for each geofence by editing the gray fields in the left columns.
These inline edits let you update geofence parameters directly from the dashboard — no need to navigate elsewhere.
The Dwell Dashboard automatically updates the metric coloring as soon as you save an inline edit, so you can see the impact of your SLA changes right away.
📊 Metrics
The dashboard displays several metrics for each geofence:
Assets in Geofence — The number of trackers currently located inside the geofence.
Average Days Assets in Geofence — The average number of days that trackers have spent inside the geofence during the lookback period.
Average Dwell Time as % of SLA — The average dwell time expressed as a percentage of your agreed-upon SLA. This is the quickest way to see if a location is trending toward trouble.
Days in Geofence — The average number of days each tracker has spent in the geofence, regardless of when the tracker first entered.
Number of Assets Exceeding Dwell SLA — The count of trackers that have exceeded the Dwell SLA. This only calculates when a Dwell SLA is set; otherwise it defaults to zero.
🎨 Coloring
The dashboard uses color to make performance issues immediately visible:
🟢 Green — Performance is equal to or less than 75% of the SLA. For Minimum and Maximum asset count SLAs, green appears when the count is above the minimum, below the maximum, or between the two.
🟡 Yellow — Performance is more than 75% but less than 100% of the SLA. Yellow is also used as a warning indicator for Minimum and Maximum asset counts.
🔴 Red — Average dwell time is greater than 100% of the SLA. For Minimum and Maximum asset counts, red appears when the count is below the minimum or above the maximum.
⚪ White — If no SLA is set, the values still calculate but no color is displayed.
🔍 See Trackers in a Geofence
Any geofence containing trackers is expandable — click to view the individual asset trackers inside.
The expanded view shows key details for each tracker, including Days in Geofence, the last entrance timestamp, and a link to that tracker's individual page for a deeper look.
⚠️ Important Notes
If a tracker entered a geofence before the start of the lookback period — for example, it entered 35 days ago but your lookback is set to 30 days — only the time since the start of the lookback period counts toward dwell. This keeps your metrics aligned with the window you've selected.
The Number of Assets Exceeding Dwell SLA metric will always show zero until you set a Dwell SLA for the geofence.
💡 Not sure what to set your SLAs to?
SLA targets vary widely by industry, asset type, and operational model — a yard full of trailers behaves very differently from a maintenance depot. Reach out to your Customer Success Manager through the in-platform chat to talk through benchmarks and build SLAs that reflect how your operation actually runs.
🧭 What's Next?
Need more assistance?
Browse our Help Center for additional support articles
Or reach out to your Customer Success Manager through the in-platform chat for hands-on help