If your AssetTrack Charge is experiencing connectivity problems or not reporting properly, performing a power cycle is a simple and effective first step in troubleshooting. This helps reset the device and clear any temporary glitches or signal issues. If the issue persists, ensure the tracker has a strong signal and inspect it for physical damage.
🔋 External Power Cycle (Quick Reset)
Use this method first:
Press and hold the power button (located next to the charging port) until the lights flash and turn off.
Wait about 1 minute.
Press and hold the power button again until the lights turn back on.
🔧 Internal Power Cycle (Manual Reset)
If the external reset doesn’t resolve the issue:
Remove the 8 screws from the back of the device.
Detach the magnetic backplate.
Locate the power switch next to the SIM tray and slide it to the OFF position.
Wait 10 seconds.
Slide the switch back to the ON position.
Reattach the backplate and securely fasten all 8 screws.
💡 Troubleshooting Tip
If issues continue after the reset, try placing the tracker in an open area with a clear view of the sky to ensure better GPS and cellular signal reception. Avoid placing it inside metal enclosures or tight compartments.
🧭 What’s Next?
Need more help?
Visit our Help Center for additional support articles
Or contact your Customer Success Manager through the in-app messenger